In honor of Labor Day, I'm going to post my thoughts on customer service.
It's something that's gone the wayside in the service industry these days.
How long are you put on hold when you call a company?
Do you even get a human voice?
It makes a huge difference to me if I'm served my food with a smile.
If you go somewhere with crappy customer service, do you want to return?
When I think of a place that has good customer service, Starbucks comes to mind.
They create a feeling there that not many other places attempt.
(Remember my Singing for Starbucks moment?!!)
It's called the Starbucks Experience.
As a consumer, I want:
To be listened to.
Not to be lied to.
To be greeted warmly
To be treated fairly.
To be able to deal with someone who has KNOWLEDGE about their product.
And to get a little extra than I expect.
It's something that's gone the wayside in the service industry these days.
How long are you put on hold when you call a company?
Do you even get a human voice?
It makes a huge difference to me if I'm served my food with a smile.
If you go somewhere with crappy customer service, do you want to return?
When I think of a place that has good customer service, Starbucks comes to mind.
They create a feeling there that not many other places attempt.
(Remember my Singing for Starbucks moment?!!)
It's called the Starbucks Experience.
As a consumer, I want:
To be listened to.
Not to be lied to.
To be greeted warmly
To be treated fairly.
To be able to deal with someone who has KNOWLEDGE about their product.
And to get a little extra than I expect.
I want to help the company I work for produce excellent customer service.
So, share!
Share your good customer service experiences or ideas...and your bad experiences as well.
Because we can learn from BOTH.
Share your good customer service experiences or ideas...and your bad experiences as well.
Because we can learn from BOTH.
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